Case Studies

Case Studies

Why there are no client names here. We do not publish client company names, or the names of individuals, in any of our case studies. That is deliberate — out of respect for our clients’ privacy and for the security of their environments. Describing who runs which platform, and which weaknesses have recently been closed, is not information we are willing to put in public. Your organization would get exactly the same discretion.

Every engagement below is real and the outcomes are as they happened. Where you need more than our word for that, we will arrange a reference meeting with an existing client — case by case, and with that client’s agreement. Ask us on 1-866-800-OPUS (6787) or through our contact page.

Each summary links to the full account, which sits on the service page it belongs to.

Twenty-six sites, one network

A seniors’ care provider operating across British Columbia, Alberta and Saskatchewan was generating eight to ten network support tickets every day. After a complete discovery, a new wired architecture and per-site wireless surveys, that figure is roughly one — and most of what is left is the internet provider’s fault rather than the network’s. Built on RUCKUS ICX switching and Wi-Fi 6, with quarterly firmware maintenance and self-configuring switches to keep it that way.

Full account: IT consulting.

A network designed before the building existed

A cold-storage operator brought us in during design and gave us access to the architect and the floor plans. The wireless had to run continuously at around -20°C, which rules out ordinary hardware. Edge security was not on their list at all until we raised it, and became a pair of Sophos XGS firewalls in high-availability failover behind two internet providers. Go-live was met on time.

Full account: IT consulting. Firewall detail: Sophos firewall and network security.

A municipal phone system nobody could improve

Seventy users on an end-of-life Avaya PBX, where the real problem was not the support cost but that no improvement was possible on the platform at all. Rebuilt on Teams Phone with Microsoft Calling Plans after documenting every queue and call flow. Monthly telephony costs fell 34% against their original invoices, and capability went up rather than down.

Full account: IT consulting. Licensing detail: Microsoft integration.

Two invoices, two findings

A non-profit with locations in British Columbia and Alberta was renewing Microsoft 365 licences nobody had audited, and buying Azure compute at pay-as-you-go rates. Right-sizing the licence estate took 5% off the first, inside non-profit pricing they already qualified for. Moving to Reserved Instances — after confirming the virtual machines were correctly sized, which is the step that makes the difference — took 37% off the second.

Full account: IT consulting.

A provider who never visited, in four years

A shipping company with 80-plus users and 40-plus servers had stopped asking their incumbent provider for support at all, and would not let them near the infrastructure. We visited the site before taking the account on. Two-to-four-day ticket response became hours; an unmanaged EDR product became Sophos MDR Complete; end-of-life firewalls became XGS high-availability pairs; and an aged-out Cisco HyperFlex platform became Nutanix. The work continues, segment by segment.

Full account: managed IT solutions.

When the office manager becomes the IT department

A small architectural practice where unanswered tickets had quietly turned the office manager — who is not a technician — into first-line support, alongside a set of part-finished projects nobody could safely touch. Structured onboarding, user training, Sophos MDR across the organization, and same-day ticket resolution. Work continues on documenting the unfinished projects and deciding what belongs in Azure.

Full account: managed IT solutions. Cloud detail: cloud migration.