IT Support

IT Support That Answers, Resolves, and Prevents

Every minute your team spends fighting technology is a minute they’re not doing their jobs. OPUS Consulting Group delivers responsive, senior-level IT support — as your completely outsourced IT department or as an extension of your internal team.

Support that goes beyond break-fix. Anyone can reboot a server. Our consultants average 15+ years of hands-on experience, which means problems get diagnosed correctly the first time — and the underlying causes get fixed, so they don’t come back.

What You Get

Responsive helpdesk support for your whole team
Remote and on-site support across the Lower Mainland
Proactive maintenance, monitoring, and patch management
Clear reporting so you always know the state of your IT
Escalation to senior consultants — no tiered runaround

Here when you need us. Our support desk is available 6:00 AM to 11:00 PM Pacific Time, seven days a week.

Flat-rate option available. For predictable budgeting, our OPUSCare™ Managed IT Services provides unlimited support at a flat monthly rate — see the Managed IT Solutions page.

Need IT support that actually supports? Call 1-866-800-OPUS (6787) or contact us.

Already have an in-house IT team? Our co-managed IT services add extra capacity and senior expertise alongside your staff.

How our support desk works

Anyone can reboot a server. Our consultants average 15+ years of hands-on experience, which means problems get diagnosed correctly the first time, and the underlying causes get fixed so they do not come back.

When you can reach us

Our support desk is open 6:00 am to 11:00 pm Pacific, seven days a week. That covers the early start, the evening deadline and the weekend cutover, which is when most of the calls that really matter actually happen.

Remote first, on-site when it counts

Most issues are resolved remotely, because that is faster for you. When something needs hands on hardware — a failed switch, a new starter's desk, an office move — we attend on-site across Metro Vancouver. We support clients across Canada, coast to coast.

Fixing causes, not just tickets

A support desk measured only on closure speed will close the same ticket forty times. We look at what keeps recurring and remove it, which is why proactive maintenance, monitoring and patch management are part of the service rather than an add-on.

Escalation that goes somewhere

When a problem needs deeper expertise, it goes to the engineers who build the environments rather than into a queue. The same people who design your network through our IT infrastructure practice are the ones who see it when it breaks.

Fully outsourced, or alongside your team

Some clients use us as their entire IT department. Others have one or two internal people and use us for depth, out-of-hours cover and the projects that would otherwise never start. Both work, and the split is yours to set.

Reporting you can act on

Clear reporting so you always know what was raised, what was resolved, and what is trending in the wrong direction. Where support is bundled with monitoring, backup and security, it forms part of our managed IT solutions, with protection covered by data backup and recovery and cyber security.